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Calyx Info goes that extra mile to ensure that the client is comfortable with our
solutions. We recognise that computerising business operations is a
significant change management activity and we work with our customers in that spirit.
That’s ‘added value’ for our customers.
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| Integrated Services – Capsuled for Success |
Once the requirements are signed, a comprehensive installation and implementation plan takes off.
Complete installation planning that includes acceptance, validation and certification, Implementation services and
an overall handshake of services with application development on one side and roll out plan on the other.
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| Standard Operating Procedures |
Calyx Info team works from the scratch with the customer team on the
Standard Operating Procedures (SOPs) relevant for computerized operations. If SOP's are already in place then we build on it,
incorporating changes, and resolving conflicts if any.
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| Application Training |
Hands-on training to ensure that users work like
a pro and not a learner. Training towards enabling you to get the best out of the system.
- Internal Users: Batch training is carried out to a mutually
defined training agenda which observes
Hear » Observe » Do … principle to reinforce learning and retention by users.
- External Users: We recognize that our Clients’ often roll out a service to their
clients’ based on the application. So we conceptualized and designed this training to make it easier for our
clients to impart training hand holding their customers in turn.
- Fast Track Call Centre: In demand by our clients’ - for applications that are rolled out to
geographically disbursed users. This service is carried out for a defined limited duration to make the burn-in period a
stress-free one.
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| Calyx Documentation |
A complete and exhaustive set of documents are part of the overall
delivery. Special services could include – Preparing documents for on-line use, application CD’s for user reference,
special documentation services to meet compliance needs, system validation and certification. |
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